Frequently Asked Questions
Find answers to common questions about our gym, membership, facilities, and services.
Membership & Pricing
What are your opening hours?
We're open Monday to Friday from 5:00 AM to 9:00 PM, and weekends from 7:00 AM to 5:00 PM.
Do you offer a free trial?
Yes! We offer a complimentary day pass for first-time visitors. Contact us to book your free trial.
Is there parking available?
Yes, we have free parking available for all members and visitors.
Can I freeze my membership?
Yes, memberships can be frozen for up to 3 months per year for medical or travel reasons.
Do you have personal trainers?
Yes! We have certified personal trainers available for one-on-one sessions. Book through reception or our app.
Do you offer corporate memberships?
Yes! We offer discounted corporate memberships for companies with 5+ employees. Contact us for a custom quote.
What payment methods do you accept?
We accept all major credit/debit cards, direct debit, and cash payments. Monthly memberships are collected via direct debit.
Facilities & Equipment
Do you have shower facilities?
Yes, we have spacious changing rooms with private shower cubicles, lockers, and hairdryers available.
Is there air conditioning?
Yes, our entire facility is climate-controlled for your comfort year-round.
How often is equipment maintained?
All equipment is inspected daily and undergoes professional maintenance monthly to ensure safety and performance.
Do you have a water fountain?
Yes, we have water fountains throughout the gym. We also sell drinks and supplements at reception.
Personal Training
How much is personal training?
Personal training starts from £30 per session, with package discounts available. VIP members get 4 sessions included monthly.
Can I bring my own trainer?
External trainers must be registered with us and hold appropriate insurance. There's a small fee for external trainer access.
Getting Started
What should I bring for my first visit?
Just bring workout clothes, trainers, a water bottle, and a towel. We'll provide a tour and help you get started.
Is there an induction process?
Yes, all new members receive a free induction including gym tour, equipment overview, and basic program design.
What age can I join?
Members must be 16+ to join. Those aged 16-17 need parental consent and have restricted hours (must leave by 7pm).
Can I try before I commit?
Absolutely! We offer a free day pass for first-time visitors. Book your trial through our contact page.
Policies & Safety
What's your cancellation policy?
Memberships can be cancelled with 30 days notice. No cancellation fees apply.
Do you have COVID-19 safety measures?
Yes, we maintain enhanced cleaning protocols, provide sanitizing stations, and ensure proper ventilation throughout.
What happens if I injure myself?
All staff are first-aid trained. We have a fully equipped first-aid station and clear emergency procedures.
Is there CCTV?
Yes, for safety and security, CCTV operates in all public areas (excluding changing rooms).